Check what you learned: Rates and Tariffs

Eight questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. The board voted a rate increase that starts January 1. It is November. What do you do?

Edit the rate now and set the Effective Date to January 1Wait until January 1 and change it that morningMake the January bills by hand

2. You changed a rate today. What happens to the bills you sent last week?

Nothing. A bill keeps the rate from the day it was madeThey are re billed at the new rateThey are voided

3. Where does a returned check fee get set up so it shows on New Invoice?

Rates and Tariffs, then Fee SchedulesBilling & Payments, then RefundsAccounting, then Chart of Accounts

4. A late fee should be 10 percent of the unpaid balance, starting 15 days after the due date. Which two boxes matter?

How is it calculated and Grace DaysDisplay Order and GL AccountMinimum Fee and Maximum Amount

5. The county adds a 2 percent tax on water charges only. Where does that go?

Taxes & Assessments, charged as a percentage of water chargesA rate structure tierA discount program with a negative amount

6. A senior qualifies for your 10 percent discount. What are the two steps?

Set up the program once, then add the customer to itEdit their rate structureIssue a credit every month

7. The east side should be billed on the 10th and the west side on the 25th. What do you make?

Two billing cycles, each with its own Bill Generation DayTwo rate structuresTwo fee schedules

8. You put 300 customers on the wrong cycle. What is the quickest fix?

Open Recent actions in the bottom left corner and click Undo beside itRemove them one at a timeDelete the cycle