Check what you learned: Metering

Eight questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. A customer says the bill is too high. Where do you look first?

Metering, Meters, then click the meter number and read Reading HistoryBilling & PaymentsReading Analytics

2. The reader hands you a paper sheet of readings. Where do they go?

Metering, Import Readings, then Type readings inMetering, Add MeterMetering, Mobile Reading

3. A reading is flagged under Exception Handling and the number is really wrong. What do you do?

Open the meter, delete the wrong reading under Reading History, and type the right one through Import ReadingsClick Resolve ExceptionClick Dismiss

4. You pulled an old meter and put a new one in. Where do you record it?

Open the old meter and click Replace MeterAdd MeterDelete the old meter

5. The reader lost cell signal halfway through the route. What happens to the readings?

They stay on the phone and the button at the top sends them when the signal is backThey are lostThe route has to be read again

6. The Water Loss Report button says Add a source meter first. What does that mean?

No meter is marked as a source yet. Mark your well and plant meters under Source / Master MetersYou have no readingsThe report is turned off

7. A house is empty for the winter and should use no water. What do you set up?

Monitor Usage, Watch a Customer, then Vacant or vacation propertyA work orderA new route

8. You put ten meters on the wrong route a minute ago. What is the fastest fix?

Click Undo on the green message at the top right of the screenRemove them one by oneDelete the route