9. Undo a mistake

Show me in Utilops

When you need this: you tied a meter to the wrong customer. You put a meter on the wrong route. You marked a flag resolved and should not have. Most of what you do in Metering can be taken back. Here are the four ways, quickest first.

Steps

1. When you save something, a green message shows at the top right of the screen. It has an Undo button. Click it and the change goes away. The button stays for five minutes.

   

2. Missed the green message? Look in the bottom left corner for a round blue button with a number on it. Click it. The name of the button is Recent actions.

   

3. Your last ten actions in this part of Utilops are listed, newest first. Click Undo beside the one you want back. A window tells you what it will do. Click to say yes.

   

4. Older than that? On the left side of the screen, click Data Management, then click Change History. Pick a Time Period, click Apply Filters, find the row, and click Undo.

   

5. Deleted something by mistake? On the left, click Data Management, then click Recycle Bin. What you delete waits there for 30 days. Find the row and click Restore.

   

What you cannot take back here

• A bill that was already run from the readings. Fix the reading, then void the bill under Billing & Payments and make a new one.
• A whole import of readings. You can take it back, but from one place: Import Readings, under Past Imports, click the undo button on that import. It pulls every reading in it back out.
• A message the watch sent to a customer. It is on their phone. Call them if it was wrong.
• A route the reader already drove. Undo changes the list, not the trip.

Made a mistake? Click Undo on the green message that appears, or open Show me how at the top and pick Undo a mistake.

You are done when

The record reads the way it did before. The green message says it was undone, and the row in Change History reads Undone.

If something looks different

The green message has no Undo button. That action cannot be taken back. The message says what to do instead. Read it before you close it.

Someone changed the same record after you did. Utilops says so and offers to undo both at once.

You do not see Data Management on the left. Only some roles may open it. Ask your administrator.

A meter you replaced came back wrong. Replace Meter is undone as one piece. The old meter is active again and the new one is gone, with its readings.