Customer Messaging

This covers everything under Customer Messaging on the left side of Utilops. Sending a message. Reading replies. Checking what got through. Saving messages you send often. Grouping customers. And the messages Utilops sends on its own.

Take the lessons in order the first time. After that, come back to any one when you need a refresher. Inside Utilops, the Show me how button at the top of every page replays the walkthrough for that page.

Start with the two quick start pages

• 13. Send a notice to one customer or everyone
• 25. Put out a boil water notice and lift it

Then the lessons

1. Read and answer replies
2. See if a message got through
3. Save a message you send often
4. Make a group of customers
5. Turn an automatic message on or off
6. Group customers by where they live
7. See how your messages are doing
8. Send to one street or area on the map

Then check what you learned. Eight questions, about five minutes.

Each page has a blue Show me button. It opens your Utilops and points at each thing to click. You do the step for real, then press Next. One button walks one path. If a page has two, it has two buttons.

If something looks different

Messages are unlimited. Texts, emails and phone calls are part of your Utilops subscription. There is no charge per message and no limit, so send what your customers need.

Printed notices are different. Letters and notices that go in the mail are under Billing & Payments, then Send Notices. Those use your own printer or a mailing service.