Check what you learned: Customer Messaging

Eight questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. A customer at the counter wants a text about next week's hydrant flushing. Where do you start?

Customer Messaging, then Send MessageCustomer Messaging, then Reply InboxBilling & Payments, then Send Notices

2. On the send page, what does All Customers do?

Sends to every customer in your utilitySends to everyone who replied beforeSends to everyone on one route

3. The Send button is faded and will not click. What is the most likely reason?

Something is missing, like the message or who gets itThe office is closedYou have used up your messages for the month

4. A customer texts back with a question. Where does it show up?

Reply InboxMessage HistoryYour own cell phone

5. A customer says she never got the shutoff notice. How do you find out what happened?

Message History, then the eye button for the Delivery ReportSend it again and hopeAnalytics & Reports

6. What is the fastest way to put out a boil water notice?

The red Boil Water Advisory button on the messaging home pageType it from scratch on the send pageCall every customer

7. You send the same office closing notice every holiday. What saves you time?

Save it under Saved MessagesKeep it in a Word fileSend it from Message History

8. A reply says STOP. What should you do?

Do not text that customer again; call or mail insteadText them to ask whyNothing, Utilops ignores it