Check what you learned: Payment Portal

Eight questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. A customer asks where to pay online. Where do you find the address?

Payment Portal, then Setup & Deployment, under Portal URLAsk UtilopsIt is on the bill only

2. You want customers to pay by text. Where is the switch?

Portal Features, on the Billing & Payments tabIntegrations, then MarketplaceCustomer Messaging

3. The Text to Pay switch will not move, and a note says to contact the Utilops team. Why?

Utilops has to set up your phone and text line firstYou need a higher planTexts cost extra

4. The office is closed Friday. How do you tell every customer who opens the portal?

Announcements, then New AnnouncementChange the FAQsChange the refund policy

5. What color banner should a boil water notice have?

Urgent, the red oneInfo, the grey oneNormal, the blue one

6. The same question comes in every week. What saves you time?

Add it under FAQs so customers see the answer on the portalText everyone the answerNothing

7. Who sets the card fee and who pays it?

Utilops sets it; the fee page shows whether the customer or the utility paysYou set it under Portal FeaturesThe bank sets it

8. You published a notice with the wrong date and customers already saw it. What do you do?

Fix it, then post a short new notice saying the right dateNothing, Undo takes care of itDelete the portal