Check what you learned: Work Orders

Eight questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. Water is running down Main Street. Where do you start?

Work Orders, Emergency Orders, then the red Emergency Dispatch buttonWork Orders, Active Orders, then New Work OrderCustomer Messaging, then Send Message

2. A finished work order is no longer in Active Orders. What does that mean?

It closed. Active Orders only holds open workSomeone deleted itThe page needs a refresh

3. The person on a job called in sick. What do you click?

Reassign on the job under Schedule TimelineDelete, then make a new work orderEscalate

4. You flush hydrants every spring and type the same work order each time. What saves you time?

Save it once under Work Order TemplatesKeep last year's order open all yearWrite it on paper

5. A page shows a lock and the words Advanced Feature. What is going on?

That page is turned off for your utility. Ask your administrator to turn it onYou have to pay moreYour password is wrong

6. You want the board to see what a repair cost in hours. Where does that start?

Time & Material Tracking, Start TimerPerformance AnalyticsActive Orders, Edit

7. You closed the wrong work order a minute ago. What is the fastest fix?

Click Undo on the green message at the top right of the screenMake a new work order with the same wordsCall the crew

8. Everyone in the field needs to be back by three. How do you tell them all at once?

Mobile Field Operations, then Send BroadcastEdit every open work orderCustomer Messaging, then Send Message