Check what you learned: Customer Support

Seven questions. Pick the best answer for each, then click Check my answers at the bottom. Nothing is saved; you can take it as many times as you like.

1. A customer calls about low pressure. What do you do while they are on the phone?

Customer Support, then Create TicketWrite it on a notepad for laterWork Orders, then New Work Order

2. What priority fits a customer with no water at all?

High or UrgentLowMedium

3. A customer calls back about last week's problem. How do you find the ticket?

Search Tickets, type their nameScroll through Create TicketAsk them for the ticket number or give up

4. You just fixed the problem. What do you click on the ticket?

Mark ResolvedStart WorkReset Form

5. You promised to check back Thursday. What keeps that promise?

A reminder under Follow-up RemindersA segmentA knowledge base article

6. The same question comes in every week. Where do you write the answer once?

Knowledge Base, New ArticleResponse TemplatesSLA Management

7. You send the same email reply ten times a week. What saves the typing?

A response template, then Use a canned response on the ticketCopy it from an old ticket each timeAsk the customer to call instead